WhatsApp Cloud API chat inside Odoo 19 Discuss, on Community
Connect the official Meta WhatsApp Cloud API to Odoo Discuss: one channel per conversation, replies delivered to the customer's phone, Meta-approved templates and delivered or read status. Works on Community, where Odoo's own WhatsApp app is not available. $99 on the Odoo Apps Store.
From $99 on the Odoo Apps Store · $399 with setup & support
- Store name
- WhatsApp Cloud API Chat
- Store price
- $99, one-time purchase
- Setup package
- $399, incl. setup and 30 days of support
- Edition
- Odoo 19 Community and Enterprise
- Licence
- OPL-1
- Technical name
eh_whatsapp_connect- Publisher
- EHC, Saudi Arabia
- Support
- ebraheem@hashem.sa
The problem
Customers write on WhatsApp, but the conversation lives on one phone outside Odoo.
Odoo's own WhatsApp app needs Enterprise.
Who it is for
- Community users who want WhatsApp in Odoo
- Sales and support teams sharing one business number
- Groups running several numbers or companies
What it does
Two-way chat in Discuss
One Discuss channel per conversation. Reply in Discuss, deliver on WhatsApp.
Delivery status
Sent, delivered, read or failed, from Meta's status webhooks, with failure reasons in the channel.
Approved templates
Send Meta-approved static templates to reopen a chat outside the 24-hour window.
Signed, queued webhooks
HMAC-SHA256 signature checks, background processing with retries, and deduplication on Meta message ids.
Optional AI auto-reply
Off by default. Uses your own Anthropic API key and pauses when a person replies.
Requirements
- Odoo 19 Community and Enterprise.
- Depends on:
base,mail - A Meta WhatsApp Cloud API setup: Meta app, business phone number, Phone Number ID and a permanent access token.
- An Odoo server reachable by Meta over HTTPS.
- Hosting: Odoo.sh or your own server. Odoo Online does not accept third-party modules.
Screenshots, the full feature list and the change log are on the Odoo Apps Store listing.
Two ways to buy
$99
The module licence from the official Odoo Apps Store. You install it yourself or with your Odoo partner. Bug fixes from the developer are included.
- Licence bought and downloaded through Odoo
- Updates for the Odoo 19.0 series
- Bug fixes from EHC by email
$399
Module licence at the store price, plus EHC installs it, configures it with your data and supports your team for 30 days. EHC sends you an invoice; nothing is charged online.
- Installed on a staging copy first, then on your live database
- Configured with your settings and tested with your own records
- A handover session for the people who will use it
- 30 days of email support after go-live
Setup fee $300: an outside account or workflow is connected and tested end to end (API keys, payment test, bank file, approvals).
Same module, same code on both routes. The Odoo Apps Store price is never higher than the price on this site; the package adds services only.
Questions buyers ask
What is the difference between the store and the setup package?
The store sells the licence only and you install it. The package is the same licence at the same price plus installation, configuration and 30 days of support by EHC, invoiced by EHC.
Do I need Odoo Enterprise?
No. It depends only on base and mail, so it works on Community.
Are images and files supported?
Not yet. Inbound media shows as a placeholder with its caption, and attachment-only posts are flagged as not delivered.
Can templates have variables?
No. Static templates only, without body variables.
Who pays for WhatsApp messages?
Meta bills conversations to your WhatsApp Business account. AI replies are billed by Anthropic to your own key.
Can it run more than one number?
Yes. One account record per business number, each with its own credentials, team and AI settings.